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FAQ

This section has the intention to answer the most common question about our services, travel fee, payments and Delivery time, but if you cant find any answer of yours please feel free to contact us.

Travel fee

Why a travel fee charge is on my invoice?

Please note that we provide free coverage within a 25-mile radius of ZIP code 77084. If your property is located beyond this service area, a travel fee may apply. 

If my property is out of coverage how much will be the charge?

In this scenario please provide us the address and we will give you the exact quote.

I book 2 properties in the same area, will I be charged twice for travel?

No, only one charge will apply if both bookings are scheduled for the same day. 


Appointments

My listing is vacant, what time do I expect the photos to be taken?

The properties that has been booked as "Vacant" and on lockbox don't have an exact time, but we assure to take them in the best lighting condition. 

Should I need to be present in the photoshoot?

Your presence is not required if the property is vacant. However, if the property is occupied or has tenants, we require you to be present during the appointment or ensure that the tenants have been informed and are aware of the scheduled visit if you are unable to attend. 

I forgot to move some stuff around the house, can you do that for me?

We are happy to assist all of our customers; however, please keep in mind that we only move small items as needed for photography purposes. Large or heavy items, such as sofas, tables, refrigerators, construction equipment, and similar belongings, must remain in their original locations. 


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