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FAQ

This section has the intention to answer the most common question about our services, travel fee, payments and Delivery time, but if you cant find any answer of yours please feel free to contact us.

Travel fee

Why a travel fee charge is on my invoice?

Please keep in mind we only cover 25 miles free from zip 77084, if your property exceed that limit a travel fee may be applied.

If my property is out of coverage how much will be the charge?

In this scenario please provide us the address and we will give you the exact quote.

I book 2 properties in the same area, will I be charged twice for travel?

No, just 1 charge will be applied if both bookings are set for same day.


Appointments

My listing is vacant, what time do I expect the photos to be taken?

The properties that has been booked as "Vacant" and on lockbox don't have an exact time, but we assure to take them in the best lighting condition. 

Should I need to be present in the photoshoot?

No necessary, if the property is vacant only, but if the property is occupied or has tenants we require you to be present.    

I forgot to move some stuff around the house, can you do that for me?

We are happy to help all customers, but we limit to move the small things only, big stuff will remain in place like ( sofas, tables, refrigerators, construction utensils etc. ) Remember: we are Photographers, not movers.


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